Successful Project Manager skills: Communication Sharing, Pen and Paper

Sometimes your partner or customer is not using same language as fluently as you and you need to find a way to explain and get to the point. My first project in Vietnam included a lot of drawings, by me or customer. Since a picture tells more than a thousand words they say, it was useful.

If you need to explain complicated things, don’t make a presentation but use whiteboard instead of it, take pictures from final drawings, etc.

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What you can do during the difficult times?

I was listening today morning a philosopher who said in a crisis we have good opportunity to stop thinking bigger things. This means yourself time to get to know yourself, who you are and what you want from your life. Is your job interesting? Would you stay in your current situations if there were no crisis? What keeps you in this comfort area? I went through these questions as well.



For governments and companies crisis situations give great chances to make big changes. I’m extremely satisfied about opportunities for remote working (especially when I’m not currently working for any company). However you can see places like Taiwan still didn’t adapt this because they actually have a good situation. Still, social distancing is promoted by government also here – companies not. Main thing about remote work is trust between employer and employee. This is so high in many places, yet! Another opportunity is to take climate change seriously. We can measure the differences, have real data for decision makers. Last, but not least, is to see which companies have possibilities to survive. How much buffer a company should actually have? What are kind of profits are enough, this is also risk management. Schumpeter’s creative destruction has its place also in our time.


Good chance for stop and think. Good chance for contacting friends. Good chance for spending time with family. You can see who are the ones that you can count on, what kind of people actually want to stay with you only in good times? That’s something you can see in your life always, but especially these more demanding times you get a good chance.


I’m preparing for my next step. Maybe I wanted to start it in another places some months ago, but then I wouldn’t have had so much time to prepare and think. My last months have given me a great opportunity to prepare, test and plan. That’s not bad. It’s an opportunity which I want to use!

Successful Project Manager skills: Communication Tools

All project managers need to practice communication, for example public speaking in front of smaller audience or alone with a mirror.  In the beginning of project it’s important to list all people and groups. You can use linear responsibility chart or other tool, just a list of people and their email address and phone numbers. Linear responsibility chart will take into account also affection, power, how people are able to make your project a success or a failure.

Decision making structure and weekly schedules can be written down and communicated. Relationships and decision making power is extremely important to recognize. For face-to-face communication it’s possible to use AIDA approach (attention, interest, desire, action). This comes from marketing, but is useful in many other cases too: plan what will be communicated and what is the target each message. This is the action in AIDA approach.

Communication can happen in many kinds of events, for example kick off meeting to go through project target, content and people.  Documenting and availability of it to team is important. You can use any kind of online bank or database in this. Plan each phase of project separately when it comes to communication actions. Write down.


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Successful Project Manager skills: Communication

Communication is both verbal and non-verbal. It’s not only what you say but how you say it. To follow strategic communication approach, you plan both of these.  Pay attention to fact that each message should have benefits which make them interesting. This way you can offer value to your audience. I often say good communication means good relationships. If you talk direct and clear, you are in a process to build great, long-term relationship with your team or customers.

For a project manager efficient communication means building relationships with stakeholders, but also making internal project communication clear. All targets are reached will be reached that way. Some cases there are crisis situation. Projects have delays and scope can change during the execution. It’s not always easy to keep budget. All of these cases you will need steering committee support to escalate issues for higher level.

Communication becomes successful when all people know the objectives. They may come from organization strategic process, but also projects have goals. Remember to measure success as well. Pay attention to feedback.


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